Your SMART Customer Service
It is our intent to do everything we can to assure you are satisfied with products acquired through Your SMART Kitchen. In addition, we will add information, resources, and recipes to expand the relationship.
We will do our best to ship your order as requested, but occasionally merchandise from our suppliers might be out of stock. If this occurs, merchandise will automatically be back ordered. We will notify you as soon as possible and will provide you with the options of waiting for the backorder, changing your order to another item, or canceling your order.
There are times even with the best intentions, things do not go as expected. In these cases, it is possible to return items that your have received. There are three distinct processes.
1. If a product received is defective, e. g. handles are not attached properly, coatings are separating, or something similar, we must me notified as soon as possible and not later than 7 days after receipt. We will contact the suppliers and obtain "Return Authorization Number" and forward this information to you. Returns of defective merchandise require a "Return Authorization Number" as merchandise shipped without a RA# will be refused. 100% credit and freight will be allowed on manufacturer’s defects only. A complete description of the nature of the defect must be included with the returned merchandise. Merchandise must be returned in original shipping cartons with all packing materials. Replacement merchandise will not be shipped until defective merchandise is returned.
2. If the product is received damaged, e. g. crushed packaging, broken contents, or similar, this must be reported to carrier immediately and to Your Smart Kitchen within 2 days of delivery. Recovery of costs of the merchandise must be resolved within the carriers damage claims process. We will assist as much as possible in facilitating the recovery of costs or products. The cost will be refunded as soon as shipping claim is resolved.
3. It is understood that occasionally a product is received and does not meet expectations or is just not what you wanted. In these instances, the merchandise may be returned but our suppliers have strict non-defective returns policies. Returns of non-defective merchandise must be requested within 30 days of receipt by email or phone request to Your Smart Kitchen. The return will require a "Return Authorization Number" and the merchandise should be shipped prepaid. Merchandise shipped without a RA # or shipped freight collect, will be refused. If the merchandise is resalable as received, a 20% restocking and handling fee will apply. If the returned merchandise needs to be repackaged due to damage to the carton only a 50% credit will be allowed. Credit will be processed within 5 days of acceptance by the supplier.
We ship via UPS Ground. Other carriers may not be requested due to restrictions of our suppliers including USPS. We can ship to Alaisk and Hawaii only by special requeat and with special handling charges added. We can not ship to any International address including Canada and Mexico. We are unable to shp to any P,O, box or miliary APO
Manufactures warranties apply on all merchandise. Check the documentation with the products as many have "life-time" warranties.
When ever you have questions regarding products, orders, returns, or use of our products, please contact us. We will do our best to answer your questions, resolve any issues, or just talk about cooking and related subjects.